FAQs

Home / Clients  / FAQs
Below are some popular frequently asked questions but if you still want to know more, please do not hesitate to contact us.
When did INCA Design start operating?

INCA Design was started in 1998 but our key directors have been working in the marketing & graphic design industry since the late 1980’s. Since then we have experienced a multitude of projects and clients from a broad spectrum of industries.
In 2010 we became proud Silver Plus Patrons of the Hampshire Chamber of Commerce and continue to support businesses strive for success & prosperity.
In fact, that is what we love about working with INCA are all the creative challenges and people we meet in all business sectors who have a vast variety of specifications.

Where are your design, development and support teams based and does it matter if our company is not based locally to you?

The INCA Design team is based in Hampshire’s stunning Meon Valley, in the south of the United Kingdom, but it really doesn’t matter if we are not local to you. Our clients are spread globally; some are local businesses, although we do have clients based in London, northern UK, Europe, the United States and the United Arab Emirates. We even have clients who have offices in Japan and Australia and we are very happy to liaise directly with designs or deliveries as required.
Our designs, branding, websites, artwork and all other marketing services, together with our usual friendly customer service, are available to clients who live anywhere.

How can you help my business achieve positive results?

We pride ourselves on offering a tailor-made marketing service because not only are all our clients from different industries and businesses, they all have individual needs & budgets. Some projects may be large & complex whilst others may be small & simple; INCA can provide solutions for them all. We measure INCA’s success on our clients’ successes and nurture our business relationships for longevity.
The more we understand you, your industry & your business, the more we can offer creative solutions & innovative ideas to drive your business prosperity into the future.

If I commission a design project, who owns the copyright and intellectual property rights?

By default all creative works produced by INCA Design remain the copyright of INCA Design Ltd unless contractually agreed otherwise. We always have your business interests at heart and do not consider this to be an issue for you. We are always happy to pass this on to you for your own responsibility & management if you prefer.
The Rights allow protection of the designs and artworks from unauthorised modification, plagiarism or use that is beyond the scope of the original project.

Can you produce a style guide or brand guidelines document for other designers to follow?

If we are creating a logo and visual identity for you we recommend producing a brand guidelines document too. This illustrates to future graphic professionals the importance of maintaining a consistent brand image for your company through careful use of your logo, typefaces, colours and placement of elements on a page. A document such as this often covers do’s and don’ts and provides a helpful resource to others.
A brand guidelines document demonstrates a level of professionalism within your company that marketing and brand image is an important asset you wish to maintain and protect.

Do you offer design solutions just for print or do you design for other media?

We produce designs and artwork for all reproduction techniques and media whether it’s a design for printing, signage, promotional merchandise, point of sale, corporate clothing, web or digital applications.
The artwork will maintain a consistent and professional yet cost effective representation of your brand.

Do you provide a complete marketing service such as design plus artwork and finally printing of a project?

We offer full turnkey solutions from concepts, design, artwork, production, supplier liaisons, print management and delivery logistics. However if you only require some of these elements, then we are happy to liaise with your nominated business colleagues and existing suppliers.
The choice is yours!

Surely I can design my own logo & stationery with simple desktop software?

It is often counter-productive to attempt to design your own company logo, stationery & sales literature as quite often home/desktop software is not user-friendly for a professional printer’s specifications. For cost efficient and outstanding results everytime, INCA’s experienced personnel ensures your design is converted to professional quality artwork of high resolution, a press-ready format, liaison with the printing specialists plus logistics management to ensure your delivery by the anticipated deadline.
You don’t get a second chance to make a first impression. Poor results will not reflect your business appropriately to potential customers.

Where do we start and how do you involve your clients in the design process?

All relevant project details, business requirements and budget restraints are discussed fully with you. We encourage your contribution of ideas, preferred colours, samples of print or websites that you like and, equally as important, any elements you do not like. INCA’s designer will begin your project by researching ideas, considering alternative concepts and then create design visuals which are then forwarded for your consideration and feedback. We offer advice on why we arrived at the design conclusions submitted and are happy to discuss any necessary changes to the layouts, colours, fonts etc.
The design process of amendment and resubmission continues until your design evolves into its perfected form.

What if I don’t like what you design?

This is rare as it is a design process of amendment and resubmission plus with clear communications between us, we continue until your design evolves to your satisfaction. Sometimes we hit the nail on the head first time with clear initial instructions, sometimes it can take a number of discussions and design re-submissions before a client is satisfied with the concept and ready to proceed.
Ultimately we always ensure our clients are satisfied and we have produced work to our highest standards within the confines of your deadline, project brief and budget provided.

How much do you charge for a logo design?

Our rates for logo designs can be quoted on application and depends on your requirements and on the number of design iterations we provide.

Is it necessary to get stationery designed?

Your stationery is one of the most important parts of your visual identity. Stationery is often overlooked as simple administrational paperwork but it’s a stealthy method of marketing your company’s brand and corporate image. Stationery design should compliment your logo and be consistent across your branding either signage, corporate clothing, printed or digital applications.
We highly recommend you commission us to complete your stationery design as it’s inexpensive and definitely worth the marketing benefits.

Surely I can design my own website with simple desktop software?

It is often counter productive to attempt to design your own company website as quite often home web software is restrictive with basic template-only designs. With our expertise as web designers and web developers we can follow any bespoke technical specifications to produce stunning results of Intranet systems & Internet websites. There is a multitude of functionality to choose from; database driven, Word Press content management systems, e-commerce sales, enquiry forms, Google analytics, social media links, search engine optimization as well as follow up digital e-shots, e-PDF forms etc.
Your digital presence is your business shop window and is vital in this modern technological age.

I’m keen to move my website to you. How easy would it be to transfer my existing domain names, website hosting and email?

It is very simple, all we need are the details of your current web company and where your hosting and domain names are being subscribed. INCA can contact the relevant parties and transfer it on your behalf.
We offer a one stop shop where all your business’ digital essentials are managed together for peace of mind, convenience, time saving and cost effectiveness.

How much does a website cost?

A common misconception is that the more pages, the higher the cost, but not if all the pages take on the same design and layout. It depends on the scale of your design and functionality required – extra functions take longer to develop and therefore will be quoted accordingly. INCA’s web & digital quotes are based on an hourly rate multiplied by how long we estimate the design & programming will take.
Remember if your budget is initially restrictive then we can offer a website solution to develop as your budget allows.
Once we ascertain all your design & functionality requirements we can offer you an initial estimate. If approved, we will finalise elements then send a detailed quote before embarking on concept proposals.

Do you provide domain subscriptions, website & email hostings?

Most of our clients benefit from our domain subscription, website & email hosting services and can support you with setting it all up to suit your business and staff’s requirements.
INCA offer a one stop shop where all your business’ digital essentials are managed together for peace of mind, convenience, time saving and cost effectiveness.

Do you provide website Search Engine Optimisation (SEO)?

INCA offer Search Engine Optimisation (SEO) to ensure the most advantageous website to boost your online profile’s searchability by helping your ranking within the leading website browsers which can boost traffic to your website promoting your business & services; ultimately increasing your sales & profits. Other methods are also available.

Do you design Responsive Width websites for easy use on mobiles & tablets?

Yes, we design creative responsive mobile-friendly websites. By embracing digital technology responsive web designs automatically adjust to any screen size, dynamically cropping images on either portrait or landscape displays, for ultimate user-friendly accessibility across multiple devices from web-enabled wristwatches, mobile phones to high-resolution tablets.

Do you design website Customer Management Systems (CMS)?

We can integrate a Content Management System (CMS), programming into your brochure, portfolio gallery or eCommerce website, intranet or any optimal combination of these. Either bespoke CMS or Word Press will allow you, even with limited expertise, to add, modify and remove some content from your website design. You will easily be able to manage, upload, edit or remove elements such as documents, movies, images, text, newsletters and data as well as updating, revising, and publishing your social media.

Do you design e-Commerce websites?

Yes, your e-commerce system’s functionality can be customized for complete control to suit your specific commercial requirements plus have confidence with secure payments on-line with your choice of merchant payment provider. Advanced functionality such as Sage accounting integration, stock control, eBay and Amazon product exports are also available.

There are many things I’ve seen on another website that I want on mine! How do I go about this?

Please contact us to discuss your wish list! It may be possible to take over and redesign your existing website or even design & programme a completely new one for you bespoke to your business needs.
We can offer initial costs in a free proposal for you to decide if you would like to proceed.

Once my website is finalized and launched what happens next?

After your website has been published live on the Internet you are now considered a valued client and we will support you in your business’ marketing endeavours with regular contact, carrying out any updates or maintenance, continuing subscriptions and suggesting new ideas to keep your website fresh.
INCA are also able to extend your marketing with complementary opportunities, keeping your corporate identity consistent and your business plan moving forward.

Bowman Ales

"INCA Design always go the that extra mile, you can rely on them to deliver exactly what you require, plus a bit extra."

Martin Roberts

The Ecology Partnership

"Fantastic experience and service working with Inca to redesign the website for The Ecology Partnership. Simon and Kris took on board our brief to create a visually powerful website which is easy to navigate. They also provided great ideas and guided us through the process with patience and professionalism. We are delighted with the results - thank you"

Polly Levitton - Project Administrator

Inns of Distinction

"Always ready to help with last minute advertising deadlines, INCA Design have a great grasp on our ‘style’ and ‘quality' since designing our branding for our multiple venues - Inns of Distinction. They have produced everything from printed loyalty cards to the integrated digital design for all of our venues’ websites. No challenge is too difficult for our multi requirements.  "

Martin Bullock – Owner & Director

Artisan Bars & Kitchens

"We absolutely love our Artisan Bars & Kitchens logo that the team at INCA designed. They then provided a full marketing design package for us with branding our vehicle & site signage, printed promotions & advertising PLUS creating the most amazing website which really does reflect the quality of our artisan culinary & cocktail experience!"

Phil Gilbraith – Director

Vail Williams

"INCA Design gave us a high quality, professional service! Plus, they are a pleasure to work with, providing prompt, excellent results!"

Andy Gibbs



"I was recommended Inca Design to help with my new website and I couldn’t have done it without their team. Right from the word go, the help and patience was brilliant. As I am not ‘IT’ technically minded but they are and are getting me there! It’s so reassuring to know that any query will be professionally dealt with promptly. Looking forward to the continued help and advice from the Inca Design Team."

Gill Hill

Scarpini Designer Shoes

"Working with INCA Design has helped me to establish & expand my brand & business. Their recommendations & creativity have enabled me to target the correct markets at the right time - thank you."

Joy Foote

Inns of Distinction

"Inns of Distinction have used Inca Design for over 4 years for our design and website hosting. Simon and Kris have always taken a personal interest in our company, so from day one of our relationship, Inca have instinctively understood our ethos and style and have handled or varied needs effortlessly. From fully redesigning our websites, designing numerous banners, events tickets and on table advertising solutions, to designing vehicle wraps, every item is curated with thought, flair and precision. The responsiveness of their service is superb with tight deadlines being consistently meet without fuss or delay. We hope to continue our relationship for many more fruitful years and would heartily recommend Inca to anyone looking for design solutions."

Phil Gilbraith

The Country House Company

"Over 10 years later and your designs are still fresh, the ideas constantly flowing and you are both wonderful, professional and reliable to work with. Thank you for your terrific service and here is to the next ten years!!"

Marishelle Gibson Butler, Head of Marketing

Pimp My Paddock

"We have recently engaged with INCA Design to spruce up our website & advertising material,  and provide a more professional appearance. We have been simply wowed by the results! Such a professional and creative design, whilst maintaining the heart and ethos of our business. The INCA team have been great to work with and we’d strongly recommend them."

Phil Stratten, Owner

NOVA Structures

"Thank you both very much for the excellent work you undertook on behalf of Nova Structures in rebranding our business and also in the provision of a new website. I am delighted with the results and I feel that you have absolutely caught the essence of the business.  You have managed to profile it in a very positive and contemporary manner which is attracting great reviews from our contacts and potential customers from which I am sure will procure business.  You are both to be commended for the work you have done here and I am most grateful to you. I look forward to seeing you again soon so I can thank you personally and I am sure if we have any more marketing work of this nature, we will definitely look to your practice to assist us in light of the excellent work you have done for Nova."

Glynne Benge - Director

Scorpion Buildings

"INCA Design have provided us with a comprehensive marketing package including branding, website design and implementation, exhibition stand design, merchandising, and advertising, through to sales literature, newsletters, stationery and signage for our offices.  For our operations they have provided site-based signage and vehicle livery along with branded corporate clothing & hi-vis safety garments. The team at INCA are very efficient & professional for every challenge. Highly recommended."

Oliver Good, Director

The White Lion Soberton

"We have been working with INCA for over a year and have found that the service they provided second to none. They took the time to listen to what we wanted and to understand our brand. Their communication with us throughout has been exceptional and they have used their own ideas, experience and creativity to help us develop our business. We are extremely pleased with the end result of our website after working with other companies previously who failed to deliver what we were looking for. INCA completely delivered what we were looking for and we would not hesitate to recommend them to other businesses."

Vicki & Allan

West 4x4

"Business has definitely increased since our web site was designed by INCA, with lots of new customers using our contacts page! Many thanks!"

Mark West

William Hare Group

"I have worked with Kris and Inca on several campaigns. She has a great knowledge of marketing and the ability to translate your thoughts into a meaningful strategy. Not once over the last 4 years have I been let down by Kris and in fact every time she seems to exceed my expectations. I can honestly recommend Kris to anyone knowing they will have the same experience."

Andre Van Heerden - Consultant Project Director at William Hare Group



"We approached Inca design not really knowing what we wanted or needed as a new business with not much direction in the marketing and design front... We had no idea what to expect.  After a couple of conversations, it’s like they knew our business inside and out and they came up with our branding and website which we love!  Such a professional job and such lovely people!  Thank you so much to Inca, we could not recommend them enough."

Kevin & Sharon

NewFrame

"I just wanted to tell you that literally EVERYBODY – supplier, client, resident that I speak to compliments us on our website. Everybody says how great it looks and even other competitors of yours give it grudging praise – a good sign if ever there was one. It has definitely helped us win work as our B2B customers frequently have actively researched us and refer to it in initial meetings."

Michele Wietscher - NewFrame Solar & Glazing Specialists

Short Film Fund

"Using Inca was the best branding decision we made during the early stages of our Start-Up. Kris and Simon's intuitive understanding of what would be necessary in terms of Branding, Logos, web presence etc meant that we had all the relevant assets in place quickly and of such a high standard that I will always be returning to them when needing digital and graphic work. I should also mention that a very brief session discussing a patent I was working on resulted in some of the best technical graphics I've seen that were used in countless presentations. Kris is the person you want in your corner when your project is critical to you. Her experience and professionalism will make her an integral part of your team. Don't take my word for it - contact her with any branding or web issue that has been bugging you and see for yourself.  "

Charles Kay - Grant Director at Short Film Fund

Mr. Whitehead's Cider Company Ltd.

"INCA were very professional and accommodating. From the moment of inception to the site going “live” they went above and beyond and were instrumental in finally getting a webshop up and running, which proved to be vital in Covid lockdowns. Their ongoing support is great too and we would recommend INCA to all businesses big or small as they are professional and flexible."

Laura Hilson-Pater

Bowman Ales

"We cannot recommend Inca Design Ltd highly enough. Over the years we have used them to provide us with a top-quality service for our Logo, Website, Pump Clip images, Advertising, Signage and Social Media – in fact they are truly invaluable to us. Always on hand, helpful and willing to go that extra mile to ensure customer satisfaction.” Martin Roberts  & Ray Page – Bowman Ales Ltd."

Julia Lovejoy-Brinkman

Envisage Technology

"Envisage Technology needed a new image to relflect our distinguished reputation, expertise & industry professionalism embracing cutting edge security system technologies.  INCA’s creative design cleverly depicts a camera lens & power on button which we use as our corporate identity throughout our stationery, sales literature and signage making us memorable to our clients & suppliers."

Kevin Brown, Director

Setyl CBD

"Friendly team who always presented themselves professionally, flexible and approachable. The team helped create a beautiful website with fantastic features whilst offering continued guidance and patience with our inexperience! Since our website launch, they have continued to offer first-class service in maintaining the site & responses to any queries we’ve had. We’re looking forward to working more with Inca down the line.  "

Scott & Harry - Director

CURA Homecare

"Thank you for the excellent service you have given Cura, our website and brochures look fantastic and professional and would be happy to recommend INCA Design.  Overall an excellent service."

Dean Churcher

Barratt Homes

"I found INCA professional, friendly and very flexible especially when it came to changes in direction in the briefs provided to them and the usual 'I need these last week' time frames given. We have been very satisfied with the end product every time."

Katherine Childs

Gandaria Investments

"We have consistently found the team at Inca to be professional, responsive to our various needs, price competitive and wonderfully creative - we are very happy to recommend their service to others."

Lucia Cheung

Rekan Limited

"Being a local company we wanted to stay local, our website had become outdated and cumbersome and needed freshening up, thankfully INCA were on hand to assist. Kris and Simon were both personable and professional throughout and more importantly, helped us through the website ‘techy’ jargon, translating it into our language. Both the price and timeline quoted at the beginning was the price we paid at the end and delivered on time.  We continue to use INCA Design to update our website and use them as our preferred and go-to marketing team. Thank you both."

Nick Riley, Rekan Limited.

Stockman Shepherd Huts

"We approached Inca to design and make our new brochures to promote our Stockman Shepherd Huts. They were professional and extremely helpful with great advice and support along the way. This resulted in a fabulous brochure with brilliant clarity & we have had a lot of customer comments about how beautiful our brochures are! We will be using Inca again for all our promotional work and we highly recommend them."

Emma & Paul